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Help & How-To Guide

Everything you need to hire, get hired, message, and call on Routework.

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How-to guides (16)

Create your Routework account

Sign up with your phone number, confirm the OTP, and land on your dashboard.

  1. 1Open Routework and tap Sign In, then choose Create account.
  2. 2Enter your Nigerian phone number and a password you'll remember.
  3. 3Type the 6-digit code sent by SMS to confirm the number.
  4. 4Add your name so providers and clients know who they're talking to.
Go to sign in

Customise your profile

Add a photo, business name, bio, and portfolio links so people trust you faster.

  1. 1Open Settings from the avatar in the top-right corner.
  2. 2Upload a clear photo — faces and finished work both perform well.
  3. 3Write two or three lines about what you do and where you work.
  4. 4Paste links to your Instagram, Facebook, or website, then save.
Open settings

How identity verification works

Verification tiers, what documents to submit, and how long review takes.

  1. 1Go to Provider Studio → Verification to submit your details.
  2. 2Upload a government ID (NIN slip, driver's licence, or passport).
  3. 3Businesses can add a CAC registration number for a higher tier.
  4. 4An admin reviews your submission — you'll see a verified badge once approved.
Start verification

Turn on notifications so you never miss a message

Enable email alerts and in-app sounds for new messages and call activity.

  1. 1Open Settings → Notifications.
  2. 2Switch on Email notifications for new messages and updates.
  3. 3Switch on Sound effects to hear a chime for new messages.
  4. 4Add Routework to your home screen so it keeps working offline.
Notification settings

Search for a service near you

Filter by category, neighbourhood, availability, and verification tier.

  1. 1Open Services (the discovery page) from the header or menu.
  2. 2Pick a category such as Home Services, Beauty & Style, or Tech Repairs.
  3. 3Narrow the list by neighbourhood, availability, and verification tier.
  4. 4Sort by newest, highest rated, or most vouched to surface the best fit.
Browse services

Read vouches, ratings, and verification badges

How to judge a provider quickly before you send a message.

  1. 1Open a provider's profile and check their average rating and vouch count.
  2. 2A verification badge means an admin reviewed their documents.
  3. 3Look at portfolio photos and past vouches for similar jobs in your area.
  4. 4Spot something wrong? Use Report on the profile — admins review every report.

Request a quote from a provider

Describe the job, share photos, and receive a clear price before you commit.

  1. 1Open the provider's profile and tap Message.
  2. 2Describe the job, the location, and when you need it done.
  3. 3Attach photos of the spot so the price is accurate the first time.
  4. 4Send a price quote card from the chat, then accept or decline it in one tap.
Open messages

Book an appointment and track it

Agree a date, confirm the booking, and follow it from your account.

  1. 1Agree the date and time with the provider in chat.
  2. 2Confirm the appointment so both of you have it in writing.
  3. 3Track upcoming and past bookings under Account → Appointments.
  4. 4Need to change it? Message the provider as early as you can.
My appointments

Set up your provider profile

Create your public service page so clients can find and judge your work.

  1. 1Tap Become a Provider in the header or the mobile menu.
  2. 2Fill in your business name, category, and years of experience.
  3. 3Add a cover image and a profile photo — listings with photos get more replies.
  4. 4Publish the profile to appear in search results immediately.
Create provider page

List your services and prices

Break your work into clear services and packages with transparent pricing.

  1. 1Open Provider Studio → Services.
  2. 2Add each service with a short name, description, and starting price.
  3. 3Bundle common jobs into packages so clients can book in one tap.
  4. 4Keep prices up to date — clients compare listings side by side.
Manage services

Manage client queries and stay responsive

Use quick replies, away messages, and quotes to answer faster.

  1. 1Open Messages to see every client thread in one place.
  2. 2Use the quick-reply chips to answer common questions without typing.
  3. 3Turn on Away mode with a custom message when you're fully booked.
  4. 4Send a price quote card and track accepted or declined quotes in Provider Studio → Quotes.
Open inbox

Understand the zero-commission model

Why Routework charges no commission, and how you get paid for your work.

  1. 1Routework takes 0% commission — you keep the full agreed price.
  2. 2Agree the price with your client using a quote card in chat.
  3. 3Collect payment directly from the client by cash or bank transfer.
  4. 4Ask happy clients to leave a vouch so your listing ranks higher.

Start a chat with a provider

Message any provider directly from their profile — no phone number needed.

  1. 1Open the provider's profile and tap Message.
  2. 2Type your question, or attach photos, a voice note, or your location.
  3. 3Replies appear in Messages, with an unread badge in the header.
  4. 4Long-press a message to reply, react, copy, edit, or delete it.
Open messages

Make an in-app audio call

Call a provider or client straight from the chat header — free and private.

  1. 1Open the conversation and tap the phone icon in the chat header.
  2. 2Allow microphone access the first time your browser asks.
  3. 3The other person sees an incoming call screen and can accept or decline.
  4. 4Use the call bar to mute, switch to speaker, expand the call, or hang up.
Open messages

Reading call logs in your chat

Missed, declined, cancelled, and completed calls all leave a log pill in the thread.

  1. 1Missed audio call — nobody answered before the ring timed out.
  2. 2Call declined — the other person chose to decline the call.
  3. 3Call cancelled — the caller hung up while the phone was still ringing.
  4. 4Audio call ended • 02:45 — the call connected and lasted that long.

Control who can message and call you

Privacy settings, blocking, read receipts, and away mode.

  1. 1Open Settings → Chat & Communication.
  2. 2Choose who can message you: everyone, verified providers only, or nobody.
  3. 3Toggle read receipts, away mode, and your away auto-reply message.
  4. 4Block a user from the chat menu — blocked users can't message or call you.
Privacy settings

Frequently asked questions (10)

Still stuck? Need a hand?

Jump straight back in, or open your settings to adjust messaging, call, and privacy preferences.

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